The language available for the conclusion of the contract is German, which has been provisionally translated into English here. These GTC are therefore considered as an auxiliary construct for a legal basis, but in no case as such.
The following General Terms and Conditions (GTC) apply to all legal transactions between XYZ (hereinafter referred to as the Contractor) and all clients (hereinafter referred to as the Client).
These GTC shall apply exclusively as the basis of business. Terms and conditions of the Client, which are contrary to these GTC or deviate from these GTC are not recognized.
The individual provisions of these GTC apply to consumers and entrepreneurs within the meaning of § 310 BGB.
The client will be notified in writing of any changes to these terms and conditions. They shall be deemed to have been accepted if the Client does not raise an objection in text form within two weeks. The delivery of the objection to the Contractor can be made by mail or e-mail.
The basic purpose of the contract is the purchase of coaching lessons, hereinafter also formulated as seminar(s), the content of which is roughly described on the Contractor's website under the concept name "Live Visions".
The Contractor shall provide individual/group seminars with up to a maximum of 20 participants at a time according to the following maximum hours.
|3 – 4||12|
|5 – 7||13|
|8 – 10||14|
|11 – 15||15|
|16 – 20||16|
|21 – 25||17|
However, the subject of the contract shall be a service description to be submitted by the Contractor as well as the associated acknowledgement by the Client.
Conclusion of contract
A contract is only concluded when an individually submitted service offer by the contractor has been accepted by the client in writing (also by e-mail) and the fee shown on the contractor's invoice has been credited to the contractor's account.
In the case of a group registration, the Contractor shall submit a service offer for all seminar participants to a representative responsible Principal. This may be the case, for example, with schools or companies. The principal must ensure his proxy or instruction authority in the internal relationship with the group participants, as he is fully liable for the group contract. The liability refers not only to the order, but also to the payment of the total fee according to the number of participants, since in the case of group orders no invoices are issued to individual participants.
Offer Period, Contract Period and Remuneration
Offers for services submitted by the Contractor shall be binding for a period of four weeks. If they are not accepted by the Client within this period, they shall expire.
The contract shall begin and end on the specific and individually agreed date in accordance with the service description and the provisions of these General Terms and Conditions.
The contractor's fee is based on the current pricing and can be viewed on the contractor's website under the item Prices. Due to individual discounts and/or additional travel costs and expenses, there may be deviations here. Therefore, only the amounts shown in the service description are binding.
Scope of services and services not taken up
The scope of services is exclusively based on the respective service description of the contractor. Subjective ideas of the client about how the course of the seminar could be, remain unconsidered and cannot lead to a later contestation.
If individual services are not used by the client, the invoiced fee remains unaffected.
In case of illness or in the case of higher force, the contractor and the client will agree on an alternative date.
If the client decides not to make use of the service offer, his obligation to pay does not expire. A refund is therefore excluded.
Cancellation of individual coaching sessions
Appointments are mutually agreed upon between the contractor and the client and are generally considered binding. Cancellations or postponements of individual coaching sessions are possible free of charge up to a maximum of 24 hours before the appointment. After that, the fee will be charged at 100%. A new appointment is therefore subject to a fee.
Cancellation of appointments for group lessons
Appointments are mutually agreed between the contractor and the representative responsible client of a group and are generally considered binding. Cancellations or postponements of individual coaching group lessons are possible free of charge up to a maximum of 24 hours before the appointment. After that, the fee will be charged at 100%. A new appointment is therefore subject to a fee.
If individual group members are unable to attend an appointment, there is no entitlement to a free replacement lesson. However, this can be booked additionally for a fee in order to keep up the general level of information in the group.
Coaching in virtual rooms
Seminars can be held both on-site and virtually. In the case of virtual rooms, the Contractor shall make use of the Internet platform of the company Zoom.
In the case of a virtual room, particular attention shall be paid to:
a) The contractor ensures that its own upstream (the uploading of image/sound) to the Zoom server takes place with appropriate bandwidth (currently 25 Mbit/s).
b) The clients do not have to register with Zoom. Zoom will provide appropriate software free of charge.
c) The contractor will provide the client with an appropriate link, which will enable the client to enter the virtual room.
d) The Contractor's terminal device (mobile device, laptop, tablet or PC) must have a webcam and microphone. Mobile devices, laptops or tablets have this as standard nowadays.
e) The reception of the transmission quality (image/sound) is essentially dependent on the Internet bandwidth provided by the client's individual Internet/mobile provider.
f) Depending on the contract between the client (in the case of groups, the participants) and the individual Internet/mobile provider, high-quality bandwidth is limited, which can lead to jerky images or a connection failure.
g) Depending on the contract with the Internet/mobile provider, additional costs may be incurred.
h) In general, it is recommended to conduct sessions via a WLAN connection. However, in the case of group seminars, difficulties may also arise if the bandwidth of the stationary line behind it is too low and each participant uses his or her own terminal device. Example: When 10 end devices are used simultaneously, a downstream bandwidth (reception) of 500 Mbit/s should ideally be available.
i) It is the responsibility of the customer to ensure that good transmission quality is guaranteed. A possible contract check should be carried out beforehand to avoid falling into a possible internet/mobile provider cost trap.
Picture, film and/or sound recordings will be made of all coaching sessions. The client (in the case of groups, the participants) grants the contractor the right to make picture and sound recordings and to subsequently evaluate these recordings for internal purposes. This allows certain topics to be addressed again in subsequent lessons. Disclosure to third parties is excluded.
The concept of "Live Visions" and therefore all seminars are expressly a self-help for self-awareness and in no way a medical, psychological or psychotherapeutic measure. It does not replace in any case - if necessary - the caring, professional support of a doctor, psychologist, psychotherapist or any other professional authority.
In all services offered, no diagnosis, therapy or other medical treatment in the legally defined sense is practiced. Neither is such a diagnosis or therapy offered. Diseases of any kind can not be recognized on the part of the contractor. Therefore, it is pointed out once again at this point that medical care belongs in the hands of a doctor/healing practitioner and psychotherapy in the hands of a psychologist/psychotherapist. It is the individual's responsibility to recognize this in himself or to have it professionally diagnosed.
All contracts concluded are service contracts based on the provision of a range of services. They are under no circumstances based on bringing about defined or undefined successes.
The seminar participation requires a normal mental and physical resilience.
The dispatch or electronic transmission of any data is unencrypted and fundamentally not secure. Therefore, the exchange of information via electronic media on the part of the client is at his own risk.
In principle, the contractor is only liable in cases of intent or gross negligence in accordance with the legal regulations.
All information provided to the client in paper or digital form is intended for the personal use of the contractor. Both the conceptual copyright and the rights to information provided remain exclusively with the contractor. Reproduction, even in part, or transfer of this information to third parties is not permitted without written consent.
General seminar participation conditions for groups
A participant behaves in breach of contract if, despite a warning, he or she persistently disrupts the seminar or if he or she behaves to a considerable extent contrary to good morals, so that a smooth flow of the seminar cannot be guaranteed. In this case, the contractor reserves the right to exclude the participant from the seminar.
The seminar leader/coach/trainer is authorized to issue instructions to the participants for the duration and within the framework of the seminar, insofar as this is necessary for the smooth flow of the seminar. Collective decisions have priority.
Participants agree not to be under the influence of alcohol or other narcotics. In the event of violations of this, the contractor is entitled to exclude the participant from the event.
Prior to the seminar, the trainer/coach/seminar leader must be informed by the client about health problems and any illnesses, so that the respective participant can be protected from harm in the best possible way.
In case of recognizable health problems, the trainer/coach/seminar leader is entitled to exclude the participant in question from the event.
Seminars, especially those in the so-called outdoor area, are never without a residual risk. Each participant is only insured against an accident and rescue within the scope of his/her own accident insurance.
Confidentiality and data protection
During the duration of the seminar and beyond, the contractor undertakes to maintain confidentiality about all company and business secrets or private information of the client.
In the case of a group seminar, this also applies to all information that has become known to the contractor through the group members. This also applies to information that has been made known to the contractor by group members, but which could be against the interests of the client.
Ancillary agreements must be added to the contractor's service description in written form.
If parts or individual formulations of these General Terms and Conditions do not or do not fully comply with the applicable legal situation, the remaining parts shall remain unaffected in their content and validity. Completely or partially ineffective formulations shall be replaced by a formulation whose meaning comes as close as possible to the ineffective formulation.
Place of jurisdiction
The place of jurisdiction the registered office of the contractor
Terms and conditions (online presence)
The contents of this website have been created with the utmost care. However, no guarantee can be given for the correctness, completeness and topicality of the contents. The operator of this website is responsible for his own contents on these pages according to the general laws. However, he is not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information according to the general laws remain unaffected. However, liability in this regard is only possible from the point in time at which a concrete infringement of the law becomes known. If we become aware of any such infringements, we will remove the relevant content immediately.
Disclaimer for references and links
In the case of direct or indirect references to external websites ("hyperlinks"), which are outside of this website and therefore also outside of the website operator, a liability obligation would only come into force if the website operator had knowledge of the contents and it would be technically possible and reasonable for him to prevent the use in the case of illegal contents. If links were set, there was no illegal content on the linked pages at the time the links were set. The website operator has no influence on the current and future design, content or authorship of the linked pages. Therefore, the website operator hereby expressly dissociates himself from all contents of all linked/connected pages that were changed after the link was set. This statement applies to all links and references set within the own Internet offer as well as to external entries in guest books, discussion forums, link directories, mailing lists and in all other forms of databases set up by the author, to whose content external write access is possible. For illegal, incorrect or incomplete contents and especially for damages resulting from the use or non-use of such information, only the provider of the linked page is liable, not the one who has linked to the respective publication.
Copyright and labeling rights
The reproduction or use of graphics, sound documents, video sequences and texts in other electronic or printed publications is not permitted without the express consent of the site operator.
If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact. Completely or partially ineffective formulations shall be replaced by a formulation whose meaning comes as close as possible to the ineffective formulation.